Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed questions.
Search the Knowledgebase
Browse by Category
View Questions by Category
There are no sub categories
Shipping Information
There were 7 questions found in this category:
Can I come pick up my order instead of having it shippped?
Our business is optimized for online order taking and shipping. If you wish, you may come to pick up your order, but you must make arrangements with us ahead of time so that we can have your order ready when you arrive.Please note that we operate in a warehouse environment and we do not have a s ...
Do you offer Saturday Delivery?
Saturday delivery is available *only* when placing a UPS Next Day Air order on a Friday or when placing a 2nd Day Air order on a Thursday. The Saturday Delivery option will not be available during checkout. To request Saturday Delivery, choose "Next Day Air" (on Friday) or "2nd Day Air" (on Thur ...
Do you ship Internationally?
We ship Internationally via UPS Express and USPS (Airmail). USPS Airmail Rates will be quoted when you check out. UPS Standard to Canada will be quoted when you check out. UPS Express can be billed to your UPS Account or we can provide a quote. Shipments to APO/FPO addresses are sent via USPS ...
Order Tracking
What is my order tracking number?You can track the status of your order and get your shipment tracking number here: Order Status and Tracking
What if I want something shipped to an address different from my billing address?
When you check out, you will first be prompted for your billing address. Under the billing address there is a checkbox that says, "Ship to the billing address above". Simply uncheck this box, and on the next screen you will be prompted for the shipping address for the order.
What is your shipping cutoff time?
Our standard shipping cutoff time for UPS shipments is 3PM EST. This is when UPS arrives at our shipping dock to pick up all of our outgoing packages. If your order is placed after 3PM EST, it will be picked up by UPS the following day.International orders sent via USPS Airmail are processed and ...
What shipping options do you offer?
We ship all of our domestic orders via UPS. Ground, 3 Day, 2 Day and Next Day options are available. Shipments to AK and HI are available via USPS Priority Mail as well as UPS.Shipments to APO/FPO addresses are available via USPS.International shipments are available via Airmail or UPS. Shipping ...